Returns and exchanges
Returns accepted on regular stock products purchased online only.
All returned/exchanged product(s) will be subject to 25% restocking fee depending on condition.
All exchanged product(s) must be in resealable condition (not assembled or used), including all the original packaging, instructions, and hardware.
Requesting an exchange or refund
Send us an email within 3 days of delivery. Please include your order number, the date your order was delivered, and why you wish to exchange/return your product.
Your request will be reviewed by our team within 2 business days and you will then have 2 business days to respond once exchange/return has been authorized. Item(s) must be shipped or brought back to our location at the customers expense within 5 business days from return/exchange authorization. If shipping the item a tracking number will be required to extend the time allowable. If we do not receive the item within 5 business days or are provided with a tracking number, your request will be considered closed.
Initial shipping and delivery fees are a one-time paid service and are non-refundable once delivery has transpired.
Shipping or manufacturer damage
In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and we will help you with a repair or a replacement. You will need to send us pictures of the damages, the boxes, and other information for us to review in order to determine the best course of action. Shipping will be the customers responsibility.
Exchanges must be for an item of equal or greater value and customer is responsible return shipping. Exceptions are products that are sold as a final sale, liquidation, clearance or limited quantity.
The original item must still be in resealable condition and needs to arrive at our warehouse for inspection before the new item can be picked up or shipped to you.
We will issue the refund when the returned item has arrived back into our warehouse, it has been inspected to ensure all the pieces are included, and it is in resealable condition. Refunds can take 7 – 14 business days to be processed once authorization has been given.
Cancelling an order
We aim to provide our customers with competive prices by operating at lower profit margins then most retailers in the industry and there are costs associated with every transactions made, therefore a 6% fee will apply to all orders cancelled at any time prior to shipping. Once order has left our warehouse for delivery, product(s) will be subject to a restocking fee as previously stated.
We cannot accept cancellations of the following:
- Orders that have been shipped out.
- Items that are custom made for you in colour or configuration.
- Items that are sold as is, final sale, clearance or liquidation
Custom orders are NOT eligible for returns or exchanges. Custom orders are orders that are built to customer specifications. This includes items where the customer has selected a specific fabric or configuration. For example, some sectional sofas have options for a left or right chaise and fabric options.
Furniture damaged by the customer is not eligible for returns or exchanges.
Flat packed, ready to assemble (RTA) furniture is not eligible to be returned or exchanged
Items sold as is, final sale, clearance or liquidation are not eligible to be returned or exchanged.
We reserve the right to decline a request to return or exchange a product(s)
We cannot accept returns because colors, size, taste, style, feel, etc. is not as expected. We encourage all customers to view products before purchasing. If unable to do so, our team will gladly answer all your questions and even schedule a facetime call to view the product.
NON RETURNABLE ITEMS
- Custom made or Special Order items
- Assembled and/or Modified items
- Items marked as clearance, final sale, “as is” or liquidation
- Items without original packaging