Returns/Exchanges

Patio Furniture Warehouse – Return & Warranty Policy

At Patio Furniture Warehouse, we’re committed to providing quality products at competitive prices. We encourage all customers to visit our store or contact us with questions before placing an order to ensure the product is the right fit for your space.

Returns

  • Returns are accepted for regular stock items purchased online only.

  • A 25% restocking fee applies to all returned products.

  • Returned items must be in resaleable condition — unassembled, unused, and including all original packaging, hardware, and instructions.

Requesting an Exchange or Refund

  • Email us within 5 days of delivery to request a return or exchange.

  • Include your order number, delivery date, and reason for the return.

  • Once your request is reviewed (within 3 business days), and return is authorized, you will have 14 business days to return the item.

Return shipping is the customer’s responsibility.

  • If shipping, a tracking number must be provided.

  • If the item is not returned within 14 business days and no tracking number is given, your request will be closed.

Note: Initial shipping and delivery fees are non-refundable once delivery has occurred.

Shipping or Manufacturer Damage

If your item arrives damaged, contact us within 5 days of delivery.
Please provide:

  • Photos of the damage and packaging

  • Your order number

We’ll assess the issue and assist with repair or replacement of the affected part(s).

Exchanges

  • Exchanges must be for an item of equal or greater value.

  • Customer is responsible for return shipping.

  • Items must be in resaleable condition and received by our warehouse for inspection before the new item is shipped or picked up.

  • Exchanges are not allowed for items marked final sale, clearance, liquidation, or limited quantity.

Refunds

Refunds are processed after:

  1. The item arrives at our warehouse.

  2. It is inspected to ensure it’s complete and in resaleable condition.

Refunds may take 7–14 business days after authorization.

Order Cancellations

We work with low margins to offer great prices. As a result:

  • A 6% cancellation fee applies to all cancelled orders, regardless of when they are cancelled (if not yet shipped).

  • Once an order has shipped, cancellations are subject to the 25% restocking fee.

Cancellations are not accepted for:

  • Custom or special orders (e.g. specific color, fabric, or configuration)

  • Items marked final sale, clearance, as-is, or liquidation

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or special order items

  • Assembled or modified items

  • Clearance, final sale, liquidation, or “as-is” items

  • Items without original packaging

  • Ready-to-assemble (RTA) or flat-packed furniture

  • Items damaged by the customer

Additional Notes

  • We reserve the right to decline return or exchange requests.

  • Returns based on personal preference (e.g., color, size, style, feel) are not accepted.
    We encourage you to visit our store or contact us with questions.
    We’re happy to provide photos, answer detailed questions, or even schedule a FaceTime viewing if you’re unable to visit in person.